FAQs
FAQs
1. What types of products do you offer?
We offer a wide range of products for babies, including clothing, feeding accessories, toys, nursery decor, and safety gear. Our collection is carefully curated to ensure quality and safety for your little ones.
2. Are your products safe for newborns?
Yes, all our products meet stringent safety standards and are safe for newborns. We source our products from trusted brands that prioritize safety and quality.
3. Do you offer international shipping?
Yes, we offer international shipping. Shipping rates and delivery times vary depending on the destination. Please check our shipping policy for more details.
4. What is your return policy?
We have a hassle-free return policy. If you are not satisfied with your purchase, you can return it within 30 days of receiving your order for a full refund or exchange. Please refer to our return policy for more information.
5. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's website.
6. Do you offer gift wrapping services?
Yes, we offer gift wrapping services for an additional fee. You can select this option during checkout.
7. How can I contact customer support?
You can reach our customer support team by emailing shopkaverly@gmail.com. We are available Monday to Friday from 9 AM to 5 PM.
8. Are there any discounts for bulk orders?
Yes, we offer discounts for bulk orders. Please contact us directly for more information on bulk pricing and availability.
9. Can I change or cancel my order after it has been placed?
If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that orders that have already been shipped cannot be changed or canceled.
10. How can I stay updated on new products and promotions?
You can stay updated by subscribing to our newsletter and following us on social media. We regularly share updates on new products, promotions, and parenting tips.